Head of Technology Development, Toffee  

Major Responsibilities
  • Job Description
  • - Create the vision and guide a team of engineers to build & support the Toffee platform (frontend and backend).
  • - End-to-End technical leader who brings considerable experience designing and implementing different digital platforms/ solutions using a broad range of technologies.
  • - Build and manage relations with the business partners and understand their business requirements.
  • - Closely work with the Product Management, Architects, and cross-functional teams.
  • - Drive architectural specifications for all new incubation concepts leveraging the requirements from product management
  • - Lead and assist the development partners and in-house technical teams to develop and maintain lifecycle of the Toffee platform/service all frontend apps (current and future supported platforms) and backend
  • - Deliver services/ features based on products roadmaps
  • - Continuously Track performance of products against various system and application performance KPIs
  • - Improve continuously on service by taking relevant corrective and preventive actions
  • - Act as the Technical Lead to manage and drive development working with the selected vendors and interfacing between Digital, Technology
  • - Provide technical expertise and coach the development teams to adopt development best practices using frameworks appropriate frontend and backend technologies etc.
  • - Provide technical expertise and coach the development teams to adopt DevOps tools and processes (CI/CD, automated testing etc.)
  • - Define the operational strategy for Toffee platform/service support using DevOps principles and best practices
  • - Oversee all requests, incidents, and problems. Acting as a hierarchal point of escalation and co-ordinate response to critical issues raised
  • - Establish processes and tools to provide technical support to all applications and resolve issues Secure clear possession of problem identification, its analysis, impact analysis and solutions
  • - Provide comprehensive ad-hoc and monthly reports on Product Support tickets and bugs raised to the in-house development teams
  • - Monitor and manage incoming ticket volumes. Identifying trends and deliver on strategies to reduce overall ticket volumes
  • - Work hand in hand with product management to take products from concept to reality driving pilots with customers
  • - Measure success KPIs and report on tracks and team performance and business impact. Ensure clear and effective communication at all levels: proactively keep all stakeholders informed of whats happening, upcoming changes, projects, issues, etc.
  • - Follow agile methodologies and program practices in product development lifecycle and focus on team productivity improvements using right tools and processes.
  • - The first job of the Engineering Lead is to create a humble and inclusive culture with a focus on ownership/accountability, predictability and immense pride in the software you release
  • - Build a strong Agile DevOps team, by coaching and developing Engineers, QA, TPM as well as top technical talent, such as Digital Ninjas.
  • - Identify, attract, hire, develop and retain technical talent from Bangladesh & Cross border. Empower teams to do their best work at Banglalink.
  • - Ensure the team is equipped with the adequate knowledge; Identify training requirements to develop resources
  • - Manage performance of direct reports through objective setting, continuous support and feedback, and formal appraisal
  • - Handle administrative issues including recruitment, leaves, grievances and other issues Provide guidance to employees for their development and career planning; Lead and coach staff
  • - Create synergies and ensure seamless interaction between teams
  • Academic Qualification
  • BSc/MSc in Computer Science & Engineering
  • Job Experience Required
  • - 8~10+ years of Tech Leadership experience with demonstrated success of building, shaping and leading a cross functional Engineering function or business unit at scale.
  • - Good experience and knowledge of operating in a DevOps environment
  • - Good experience and knowledge of operating with Agile processes
  • - Demonstrated experience leading a team of at least 30+ engineers spread across multiple locations and time zones.
  • - Track record of engineering and technical skills before transitioning into a tactical leadership role.
  • - Experience recruiting and building teams, and excellence in the entire recruiting lifecycle. Know how to find and motivate great talent to work with you by fostering a culture of engineering excellence, transparency, opportunity, and growth.
  • - Business Acumen: You are customer-obsessed, possess an outcome-driven mindset, and prioritize business needs over short-term gains. Induce a product growth mindset into the culture, bias for action, and help our products serve customers better.
  • - Technical Background: You must have an impressive background in developing mission-critical applications with 99.99% uptime and consider Operational Excellence as an integral part of your success.
  • - People Management: Possess exceptional skills in hiring, developing, and retaining outstanding talent. You enjoy coaching team members in their career paths and nurturing future leaders. You hunt and attract the right talent and build a culture of autonomy, feedback, and continuous learning, and leverage data-driven approaches to take unbiased decisions.
  • - You value constant, transparent feedback and raise the bar of standard innovation and motivation. You value outcome over rituals and are not afraid to validate different methodologies.
  • Required Capabilities
  • - Advanced understanding of the building distributed systems deployed in a commercial cloud
  • - Nice to have knowledge of the OTT streaming industry, market and environment
  • - Advanced understanding of Software Development Lifecycle model;
  • - Advanced understanding in Agile principles and methodologies (Scrum, SAFe) applicable to the digital product development;
  • - Good technical knowledge and experience in building digital products (e.g. frontend and backend)
  • - Nice to have prior experience in building scalable frontend applications across device platforms (Mobile, Web, smart TVs, STBs)
  • - Advanced knowledge on DevOps processes and tools continuous integration(CI), continuous deployment(CD), cloud (AWS, GCP), containerization, infrastructure-as-code;
  • - Sound project management knowledge and experience;
  • - Sound knowledge in business strategy skills to build the solutions necessary to ask the right questions and find the right answers.
  • Preferred Industry/Company
  • - OTT / MFS / Media / Software / E-Commerce / Telecommunication
Required Academic Qualifications
  • BSc/MSc in Computer Science & Engineering
Job Location
  • Dhaka

Application Deadline: Thursday, April 6, 2023

Banglalink, one of the leading digital communications service providers in Bangladesh with over 32 million subscribers, and a subsidiary of Netherlands based company VEON Ltd.

Working at VEON demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.

Candidates who do not meet the education, experience and other attributes will NOT be considered.

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