Monobrand Business Operations Analyst  
Major Responsibilities
  • Ensure proper functioning and utilization of COPS operational Activity URL Management, trouble shoot any related issue that can create downtime.
  • Coordinate with Area Monobrand Business Manager/Monobrand CCR/BSP Agents regarding device, data, duplicate dial and MFS activities;
  • Take the customer usage data; Analyze the usage and share with stakeholders to take corrective measure;
  • Raise RF through ERP system coordinating with Procurement, IT and Third Party to ensure timely disbursement of incentive
  • Generate and distribute all reports on channel partner commission/incentive/rental (monthly re-activation, VAS upsell, Travel Claim, Overtime, Duplicate Sales, Duplicate Dial Usage, Handsets Sales Report). Provide reports on retailer SIM replacement as required to Regions.
  • Cross functional coordination and back end support for various business requirements
  • Coordinate with AMBM for smooth retailer SIM replacements.
  • Compile and track necessary changes in BSP/BP locations, timings, operational details as per master sheet content requirements. Compile and keep track of BSP CSR new joining, Swap, resignation, attachment etc. for up to date staff placement information.
  • Provide daily updated touch point information to CCD MIS team for necessary upload in URL.
Required Academic Qualifications
  • Minimum Graduate
Required Experience
  • 2-3 years of relevant experience
Required Knowledge & Skills
  • Through knowledge on concepts, principles and practices of customer operations support
  • Strong understanding on Telecom Operations
  • Advance MS Excel Operation knowledge
  • Basic training on customer excellence and communication, Finance for Non-finance
  • Efficient communication skills
Department/Division/Job Location
  • Department: B2C Sales & Distribution
  • Job Location: Dhaka

Application Deadline: Saturday, June 24, 2017
Candidates who do not meet the education, experience and other attributes will NOT be considered.

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